Legal
Effective Date: June 1, 2026 · Last Updated: June 8, 2026
Policy Summary
Monthly Subscriptions
Non-refundable after billing. You retain access through the end of your billing period.
Annual Subscriptions
Cancel anytime. Access remains active until the annual renewal date. No partial refunds.
One-Time Reports
Non-refundable once the intelligence report has been delivered and accessed.
No Hidden Fees
No cancellation fees. No penalties for cancelling. No hidden charges.
Monthly subscription charges are non-refundable. When you subscribe to a monthly plan, you are billed at the start of each billing period. If you cancel, your access continues through the remainder of the current billing period, and no further charges will occur.
We do not issue partial refunds for unused days within a billing period on monthly plans.
Annual subscriptions can be cancelled at any time through your account settings or by contacting support@murmurelle.com. Upon cancellation, you retain full access to all plan features through the end of your annual subscription period.
Annual subscription fees are not refundable after purchase. We do not issue prorated refunds for the unused portion of an annual subscription.
One-time purchases of individual intelligence reports are non-refundable once the report has been delivered and accessed. Because report content is delivered digitally and immediately upon purchase, refunds cannot be issued after access is granted.
If a technical issue prevents you from accessing a report you purchased, please contact us at support@murmurelle.com and we will resolve the issue or issue a credit.
You may cancel your subscription at any time. There are no cancellation fees or penalties. Your cancellation will take effect at the end of your current billing period.
To cancel, go to your account settings and select "Manage Subscription," or contact us at support@murmurelle.com.
While our standard policy is as described above, we evaluate requests for refunds on a case-by-case basis in exceptional circumstances. If you believe you have a compelling reason for a refund beyond our standard policy, please contact us at support@murmurelle.com within 7 days of the charge.
We are committed to treating customers fairly. If a billing error occurred on our end, we will correct it promptly and issue a full refund for any erroneous charges.
If you believe you were charged in error, please contact us immediately at support@murmurelle.com with your account email address and a description of the issue. We will investigate and resolve billing errors within 5 business days.
For refund requests or billing questions, contact us at support@murmurelle.com. Please include your account email and a description of your request.