Subscription Terms

These Subscription Terms govern all paid subscription plans offered by Murmurelle. By subscribing to any Murmurelle plan, you agree to these terms in addition to our general Terms of Service.

All payments are processed securely by Stripe, Inc. Murmurelle does not store your full payment card details.

Monthly subscription plans are billed on a recurring monthly basis, starting from the date of your initial subscription. Monthly plans provide access to all features included in your selected tier for a 30-day billing cycle.

Monthly billing continues automatically until you cancel. There is no minimum commitment on monthly plans.

Annual subscription plans are billed once per year at the annual rate. Annual plans provide full access to all features included in your selected tier for a 12-month period.

Annual plans are charged upfront for the full 12-month period. Annual plans offer a discounted rate compared to paying monthly.

All subscription plans — monthly and annual — renew automatically at the end of each billing period unless you cancel before the renewal date.

For monthly plans, renewal occurs 30 days after your subscription start date. For annual plans, renewal occurs 365 days after your subscription start date.

You will receive a reminder email before any annual renewal. Monthly renewals do not generate individual reminder emails but are reflected in your account billing history.

Your billing cycle starts on the date you first subscribe. If you upgrade or change plans, your new billing cycle begins on the date of the plan change.

All charges are made in USD. Your financial institution may apply exchange rate fees if your account is in a different currency.

You may upgrade your plan at any time. When you upgrade, your new plan takes effect immediately. You will be charged a prorated amount for the remainder of your current billing period at the new plan rate.

Access to new features included in your upgraded plan is granted immediately upon payment.

You may downgrade your plan at any time. When you downgrade, the change takes effect at the start of your next billing cycle. You retain access to your current plan's features through the end of the current billing period.

Downgrading does not generate a refund for the current billing period.

You may cancel your subscription at any time through your account settings under "Manage Subscription," or by contacting us at support@murmurelle.com.

Cancellation takes effect at the end of your current billing period. You retain access to all plan features through the end of the billing period you have already paid for.

There are no cancellation fees or penalties. No hidden charges apply upon cancellation.

If a payment fails, Stripe will automatically attempt to retry the charge over the following days. You will receive email notifications about failed payment attempts.

If payment continues to fail after retry attempts, your subscription will be suspended. You can reactivate by updating your payment method in your account settings.

Murmurelle is not liable for any losses resulting from service interruption due to failed payments.

All payment processing is handled by Stripe, Inc. By subscribing, you agree to Stripe's Terms of Service available at stripe.com/legal. Your payment information is encrypted and processed by Stripe according to PCI-DSS standards.

Murmurelle receives notification of payment status from Stripe but does not store your full card number, CVV, or other sensitive payment details.

Subscription prices are displayed exclusive of applicable taxes. Depending on your location, sales tax, VAT, or other applicable taxes may be added to your subscription price at checkout. Tax amounts are calculated based on your billing address.

You are responsible for all taxes applicable to your subscription under the laws of your jurisdiction.

Murmurelle reserves the right to change subscription pricing at any time. We will provide at least 30 days' advance notice of any price increases to existing subscribers via email.

Price changes take effect at the start of your next billing cycle after the notice period. Continued use of the Platform after a price change constitutes acceptance of the new pricing.

Annual subscribers who are mid-cycle when a price change is announced will not be affected until their annual renewal date.

Murmurelle offers a free tier with limited features. The free tier requires no payment information. Free tier features may change at our discretion with reasonable notice to users.

For billing questions or subscription support, contact us at support@murmurelle.com. Please include your account email address in all billing inquiries.